Help Center / FAQ

Click on any of the categories or frequently asked questions below for more information or contact us by calling +1 (800) 406-2310 for immediate assistance and speak with a live person who will be happy to assist you. Our business hours are Monday – Friday 8:00 AM to 5:00 PM Central Time.

* ARTCANVAS Inc. strives to provide exceptional canvas art, hand-crafted from top-quality raw materials, at amazing prices. We usually offer our customers daily deals and discounts therefore prices can vary.

Please add your canvas product to the shopping cart to view the current price of the canvas you would like to purchase. If you need assistance during your shopping with us please email us at support@artcanvas.com or call us toll free at 1 (800) 406-2310 and we will be happy to assist you.

ARTCANVAS executes deals with not only the average consumer, but also with professional businesses through its B2B merchant channels. We provide generously discounted canvas art in large volume to commercial, institutional, and industrial business customers, including retail, building developers, hotels, schools, community centers, and more.

If your organization is in need of canvas art in bulk, consider partnering with us so we can take the first step in building a lasting relationship. Contact us today for a quote. We're always looking to make new friends, collaborate with talented organizations and create a mutually beneficial relationship with potential business partners.

For questions and further assistance with your wholesale order please email our helpful staff at support@artcanvas.com or call us toll free at +1 (800) 406-2310

ARTCANVAS typically ships the orders from our factory within 24-48 hours. Orders are shipped via FedEx, UPS and USPS and will arrive at your door within 3-7 business days depending on your shipping address.

Your order tracking number will be emailed to you within 24-48 hours once your order is marked as shipped in your fulfillment system.

Our canvases and expertly packaged into sturdy boxes with foam protective corners to prevent your art from being damaged during the shipping and handling stage. If you have any issues with the shipment please call us toll free at +1 (800) 406-2310

Yes, we offer FREE insurance to all our customers on all canvas order they place with us. If your package is lost, stolen or damaged we will provide you a refund or replacement free of charge. Your 100% satisfaction is our number one priority.

We can ship to Alaska, Hawaii, Puerto Rico, Military Bases and PO Boxes. For these orders additional shipping charges will apply and all sales to these territories are final. Please contact us prior to purchase for a shipping quote. Orders placed without a shipping quote request will be subject to additional fees based on shipping costs to these destinations.

For any other questions please email our helpful staff at support@artcanvas.com or call us toll free at +1 (800) 406-2310

If you aren't satisfied, you can switch out your artwork for a different design or return it to us within 30 days of purchase. If your return is eligible for free return shipping we will provide you with a free shipping label to send the art back to us.

We work fast and hard as soon as you place your order. If you need to alter or cancel an order that has not yet shipped, please call us ASAP at 1 (800) 406-2310 and a representative will be happy to help.

If your order has already shipped, we cannot alter or cancel it. Visit our Returns & Exchanges page for further information.

We offer free return shipping on most the canvas sizes we offer. Free return shipping is not available on the following canvas sizes: 60"x40" 1-Panel, 72"x24" 1-Panel and 90"x60" 3-Panel. If you would like to return a canvas of this size back to us and would like to use to send you a shipping label we can fulfill your request. If we provide you with a return shipping label for these large-size canvases we will deduct the cost of the return label from the refund amount owed. We will also inform you prior to creating the label about how much it will cost to ship the art back to ARTCANVAS.

We process your refund as soon as your return has been received at our warehouse. It may take additional 1-3 business days of processing time for the Credit Card companies to credit the amount back to your account.

Please ship your return or exchange to:

ARTCANVAS Inc.
5741 West Howard St.
Niles, IL 60714

For any other questions please email our helpful staff at support@artcanvas.com or call us toll free at +1 (800) 406-2310

We stand behind our product and provide a lifetime warranty on all of the handcrafted canvases produced at our facility. Should you have any questions relating to the Warranty of any ARTCANVAS product or require any technical support please email our helpful staff at support@artcanvas.com or call us toll free at +1 (800) 406-2310 and we will be happy to assist you.

Hello and welcome!

The following information contains our Terms of Use (collectively, “Terms”) that govern your use and access of this website and services (collectively, “Services”) and your use and access to our content and products (collectively, “Content”). Our Content is further defined the Copyright and Trademark section of our Terms.

When we refer to you anywhere in our Terms, we mean you, the user of our Services.

By using and accessing our Services, you affirm that you are of legal age to enter into our Terms or, if you are not, that you have parental or guardian consent to enter into our Terms.

If you do not agree or you violate any of our Terms, your access and usage of our Services becomes unauthorized.

Our Terms also contains a highly important legal agreement between you and ARTCANVAS Inc. (or “ARTCANVAS” or “Us” or “We” or “Our” or “artcanvas.com”), which is the Agreement to Arbitrate that requires you and us to give up our rights to sue each other in court or any kind of class action if we ever become involved in a dispute.

For any action in our Terms that requires you to contact us, please email support@artcanvas.com or call +1 (800) 406-2310. You may also call for further information or assistance regarding any term, condition, or policy found within this document and our Privacy Policy.

Please review our Privacy Policy, which is also governed, by with the fullest extent of applicable law, under our Terms.

We knowingly and willingly gift you a limited license that grants you access to our Services on any platform (desktop, mobile phone, tablet, etc.) for use as a customer. This license excludes you from taking certain actions involving our Services.

You may NOT acquire any images or graphics through our Services by any method, including but not limited to: screenshotting, downloading, or replicating unless authorized by us through written approval and consent.

You may sell, rebrand, replicate, rent, or sub-license any products, ideas, images, or any content of any kind found using our Services.

You may NOT collect or copy our product listings, descriptions, or prices unless authorized by us through written approval and consent or authorized by us joining into a business partnership.

You may NOT collect or extract data from our Services using any kind of method.

You may NOT “hack” or perform any type of action, legal or illegal, that can potentially interfere with or harm the experience of another user who might attempt to use our Services.

You may NOT modify or interfere with any technology, whether physical or virtual, used to provide and maintain our Services.

You may NOT assist, encourage, or fail to report any third-party that engages or plans to engage in any activity prohibited by our Terms.

You may NOT edit or manipulate links provided by our Services.

You may NOT use our Services in any manner that is deemed detrimental to ARTCANVAS as a company or to its customers.

If you fail to abide by our Terms, your license becomes void and all usage of our Services becomes prohibited.

You agree that any information you share, that allows mutual communication between us, is willingly given by you or with your permission and acknowledgement.

You agree to receive communication from us via email. You acknowledge that we may have communicative obligations to fulfill whether by applicable law or otherwise. We will commonly use email communication to inform you of details related to your account or order related data. We may also send promotional content. You may opt-out of receiving promotional emails from us at any time.

You agree to receive text messages from us. You agree that you are at least 18 years of age and that you are the sole owner of the account and mobile device, or you have permission to use the mobile device from its respective owner. You acknowledge that you take full responsibility for any extra charges from your mobile service provider.

You agree that it is solely your choice to create a user account with our Services. You acknowledge that you are solely responsible for keeping your account credentials safe and private, and for restricting access to your personal computer, mobile device, or through any other platform you use to log into your account. You accept full responsibility for all activities that occur under your account. You agree to verify the email associated with your account, otherwise, access and use of your account and/or purchasing our products may become limited. You may change some or all of the details in your account, with some restrictions, or delete it completely at any time.

Guest accounts may or may not be offered as an alternative to purchasing goods from our Services, and may or may not offer tracking information.

You acknowledge that only users with email-verified accounts may post content to our website, but anyone can send content to our support email. Anything you post on our Services or via email becomes our property, including but not limited to reviews, comments, feedback, and suggestions. You will retain rights to images sent to us through our Custom Canvas Order Page. You may not post or send anything hateful, unlawful, obscene, derogatory, offensive, or inappropriate, as determined by ARTCANVAS. You may not post or send spam, chain letters, solicitation, advertisements, political or personal campaigning, or viruses.

We reserve the right to alter, change, or remove any content we deem objectionable at our discretion. We are not responsible for any harm afflicted by your own or another user's content. We reserve the right to use any information posted or sent by you at our discretion.

All content, including logos, headers, scripts, service names, graphics, images, product names, product descriptions, website design, website layout, button icons, audio clips, video files, software, and documents (including this one) is the property of ARTANVAS Inc. We are protected by United States and international copyright laws and/or the trademark of ARTCANVAS.

Purchasing our merchandise or content does not give you copyright ownership. Anything that is not explicitly ours is used with permission, or reserves open source domain origins. You may not use content retrieved from our Services for commercial purposes without our prior written consent. Any and all copyright or trademark material or content found in our Services that is not expressly ours is the property of their respective owners and may or may not be used without their prior written consent.

The content on this website is composed of (a) original works, (b) restored or refined works from open source domains, (c) works from third parties with their absolute permission, or (d) work obtained with a purchased or free license.

If you believe your work has been copied or used in our Services in a manner that conflicts with copyright and trademark laws, notify us immediately at support@artcanvas.com. Once we receive a claim of infringement, we will perform an investigation of the alleged disputed content and remove it if and only if it conflicts with copyright or trademark law.

We do our absolute best to be as accurate as possible with product descriptions. However, we do not warrant or make any claims that our product descriptions or content offered through our Services is accurate, complete, reliable, current, or error-free. If a product you purchased from us is not as described, your sole remedy is to return it in an unused condition for a full refund.

You agree that any form of payment you use to purchase content from us belongs to you, or that you have permission to use the payment method. You agree that all billing and shipping information you provide is truthful and accurate. If you provide false billing and shipping information, you breach our Terms and we reserve the right to cancel your order(s).

We may or may not request more information from you before accepting an order. Generally, we charge you when your order is placed through artcanvas.com or when an order has been placed over the phone.

We cannot confirm the price of any item or content offered through our Services until you place an order. Despite our best efforts, a small number of products may be mispriced. This can occur when and if we make changes to a price while you are using our Services at the same time.

If the correct price of a sold item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or we will cancel your order and notify you of the cancellation.

vYou agree to acknowledge that you can cancel any order before, and never after, it has shipped.

We reserve the right to refuse or cancel any order at our discretion. In such an event, we will return all applicable monetary amount(s) to you.

If your item arrives to your home or business in less than satisfactory condition, please contact us at support@artcanvas.com

During the return process, ARTCANVAS does not take actions related to monetary refunds until your item(s) arrive back at our warehouse. We may or may not offer refunds depending on specific item and order details.

For further information related to returns, refunds, and exchanges, please review the Easy Returns / Exchanges section of our Help Center page.

All purchases you make from us are made pursuant to a shipment contract made with FedEx and other shipping suppliers. We do not claim liability for financial damage that may occur because of a non-timely arrival from a third party courier, or any lack of availability of the product.

Items shipped to addresses in Illinois are subject to sales tax. Items shipped to all other states may or may not incur a sales tax. We reserve the right to charge you sales tax if you order is shipping outside of Illinois, according to local, state, and federal laws.

No sales tax is charged for purchasing a gift certificate aka “digital” gift card.

If you are not charged tax, your purchase is not necessarily exempt from tax. Your state may or may not require you to report all purchases that were not taxed and to pay tax on those purchases. Refer to your state law for further information.

By using our Services, you agree that the Federal Arbitration Act, applicable law, and Illinois state law, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and ARTCANVAS Inc.

We reject any and all liability for harm inflicted from directly or indirectly using our Services. We cannot fully guarantee that our Services, servers, or email from any of our employees are free from viruses, trojans, or other harmful elements.

All Services provided by ARTCANVAS are on an "as is" and "as available" basis. We do not make any representations or warranties of any kind, express or implied, as to the operation and functionality of our Services. You agree that your use of ARTCANVAS and its Services is at your sole risk. You agree that any information you share, send, or receive during your use of our Services may not be secure and may be intercepted by unauthorized parties. You agree that no ARTCANVAS entity is responsible for any loss or damage to your property or data that results from any materials you access or download from our Services.

You agree to defend, indemnify, and hold ARTCANVAS harmless from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys' fees and costs, arising from or related to your misuse of our Services or any breach by you of our Terms. We reserve the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case. You agree to cooperate with ARTCANVAS if and as requested by ARTCANVAS in the defense and settlement of such matter.

Any dispute or claim relating in any way to your use of ARTCANVAS and its services will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.

Arbitration has no judge or jury. Court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow our Terms as a court would.

You agree to acknowledge that you can opt-out of arbitration and instead assert claims in small claims court if they qualify.

We each agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to 5741 West Howard St. Niles, IL 60714. Arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. We will reimburse fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed on location.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition(s).

We reserve the right to make any changes to our Terms and all policies, including our Privacy Policy. Any changes will immediately take effect as soon as they are posted. We reserve the right to contact you about any changes, if at all, either before or after they are implemented. Any changes will apply to old, new, and existing users of our Services and will replace previous terms, conditions, rules, and policies.

We want you to feel safe and comfortable using our website and services (collectively, “Services”). This Privacy Policy (“This Policy”) outlines and describes what information we collect from you, how we collect the information and what we do with this data. This policy is governed by the same rules and limitations in our Terms and Conditions. By using our Services, you agree to the practices as described in this policy.

The “personal” information we collect comes from you, and only when you willingly provide it to ARTCANVAS Inc. We may collect your name, mailing address, phone number, credit card number, email, and more, as it is required to process your transaction with us.

We do not share your personal information with anyone who is not either part of or affiliated with ARTCANVAS. We may provide your personal information to our advertising agents to equip our Services with better and more personalized ads geared toward existing and prospective visitors and users of our Services. We may send you information regarding special Services from us or our affiliates from time to time, whether by post or email. We will only use your personal information for internal purposes, such as for fulfilling orders, providing customer service, and improving our Services. In addition, we partner with one or more credit card companies for payment processing. These companies do not store, use, or forward personally identifiable information for secondary purposes. We may disclose all information we retain, both personal and non-personal, from you or about you, to any successor of our company. We may need to disclose your information where required by law.

You can opt-out of receiving advertising, promotional, or marketing email or text message communication from us at any time. Our emails and marketing campaigns will contain an “Unsubscribe” link where applicable.

Our Services may or may not contain links to websites operated by other companies. This policy and our Terms and Conditions do not apply to any website or service other than our expressly established Services. We do not claim that any links to other websites are completely secure. We advise our visitors to review the other website's Terms and Conditions and/or Privacy Policies when leaving our site through a link.

We may collect “non-personal” information, which cannot easily personally identify you and may include internet browser type, the URL you came from before visiting or using our Services, ISP, operating system, and your IP address. Your information may be used for server diagnoses and other website-maintenance related issues. We may also use your information to amass demographic information or identify traffic patterns and website usage in order to improve our Services. In addition we also use “cookies” on our platform. These virtual components allow us to provide a more personalized online shopping experience for you. Cookies do not store personal information. Allowing us to use cookies is completely your choice and is manageable and customizable in your browser settings. You can turn them off, but we recommend you leave them on.

Our third-party service provider(s) for ads may collect anonymous information about your visits to our website and how/if you interact with some, all, or none of our products and Services. They may also gather and use information about your visits to other websites from ads you may click. Information like this is gathered through “pixel tags”, an industry-standard information-gathering method for websites. No personally identifiable information is collected through pixel tag usage.

We value our customers and protect their information. We use secure socket layer technology (SSL) to encrypt personal information you enter through our website. We store your credit card numbers for a limited duration. We do our best to follow generally accepted industry-standards to protect your personal information when you submit it to us. However, we cannot claim 100% guarantee that any type of information transmission or electronic storage is perfectly secure. We take no responsibility for disclosure of data due to errors in transmission or unauthorized third-party access.

Our website and its Services are intended solely for users aged 18 and older. We do not knowingly collect or use personal information from persons that we know to be under said age. Upon receipt of information that dictates a certain user is underage, we will delete their information from our database.

Your personal information can be managed in the My Account page of our Services. You can change, correct, update, or remove certain bits of personal information, like your name or mailing address, or you can cancel your account. You may also contact us at support@artcanvas.com for additional help.

ARTCANVAS Inc. claims ownership of all this website's content, which includes original works created by our in-house Graphic Team (aka ARTCANVAS Design Group) and exclusive licenses we hold from artists we've partnered with, open-source origins, and licensing organizations that do business with us. Purchasing our merchandise does not give you copyright ownership. You may not use content retrieved from our website without our written consent.

If you believe you own rights to an image or artwork found on this website, and that ARTCANVAS Inc. does not have express permission to distribute such image, contact us immediately at support@artcanvas.com. We will promptly work together toward a fair resolution.

If you request ARTCANVAS to reproduce an image - sent by you to us through email, website submission or other means – you attest that the image sent complies with copyright laws and regulations and you are legally allowed to reproduce the image.